Cookie Policy

This Cookie Policy explains how Streamnode uses cookies and similar technologies when you visit or use our websites and Services.

This policy should be read with our Privacy Policy and Terms and Conditions.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as your session, language preferences, and settings.

We may also use similar technologies, including local storage, pixels, and SDK-based identifiers. In this policy, we refer to all of these as “cookies” unless stated otherwise.

2. Types of Cookies We Use

Depending on how you use Streamnode, we may use the following categories:

• Strictly necessary cookies: required for core functionality such as login, session management, security, and fraud prevention.
• Functional cookies: remember preferences and product settings to improve your experience.
• Performance and analytics cookies: help us understand usage patterns, diagnose issues, and improve product performance.
• Communication and marketing cookies: used to measure campaign effectiveness and, where applicable, tailor communications.

3. Why We Use Cookies

We use cookies to:

• provide secure and reliable access to the Services;
• keep you signed in and maintain your session;
• remember user interface preferences and configuration choices;
• monitor service performance and troubleshoot incidents;
• understand how users interact with our website and product;
• measure the effectiveness of communications and marketing efforts.

4. Legal Basis and Consent

Where UK cookie laws apply (including the Privacy and Electronic Communications Regulations 2003 (PECR)), and where relevant EU ePrivacy rules apply, we:

• use strictly necessary cookies without consent where permitted by law;
• request consent before setting non-essential cookies, such as analytics and marketing cookies;
• provide ways for you to withdraw or change consent preferences.

Your choices can also be managed through browser settings, though disabling some cookies may affect functionality.

5. Third-Party Cookies

Some cookies are set by third-party providers that support our Services, such as analytics, support, and communications vendors.

These providers may process data under their own privacy terms in addition to our contractual controls. We assess providers and use contractual safeguards where required.

6. Customer-Managed Cookies

If you use Streamnode to build or run customer-facing workflows, websites, or applications that set cookies, you are responsible for:

• providing your own required notices and consent mechanisms;
• identifying and documenting your own cookies;
• ensuring compliance with applicable cookie and privacy laws.

7. Cookie Duration

Cookies can be:

• Session cookies, which expire when you close your browser; or
• Persistent cookies, which stay on your device for a set period or until deleted.

Retention periods depend on the purpose of each cookie and our operational requirements.

8. Managing Cookies

You can manage cookies in several ways:

• use any cookie preference tools we provide on our website;
• adjust browser settings to block, delete, or restrict cookies;
• use opt-out mechanisms offered by relevant third-party providers, where available.

Blocking strictly necessary cookies may prevent parts of the Services from working correctly.

9. Changes to this Cookie Policy

We may update this Cookie Policy from time to time. We will post the updated version with a revised “Last updated” date and provide additional notice where required by law.

10. Contact

For cookie and privacy questions, contact [email protected].